Quality roofing materials and service.

An Introduction To Willoughby Supply

Today, as always, the difference between a business' success, or lack of success, can usually be explained by the strength of its' commitment to customer satisfaction. Willoughby Supply is no exception to that rule. We believe we prosper by helping our customers prosper. Since 1983, our policy has been to treat people fairly and to go the extra distance for them. In turn people have come back to us time after time, year after year. We are particularly proud that so much of our business is repeat. There is no substitute for customer service.

Yes, price is important. Most people need to keep their costs as low as possible. But low price without customer service is about as useful as a car without wheels. Willoughby Supply is fortunate to have the depth of inventory combined with our knowledgeable staff to provide you with a package that will offer substantial cost savings over our competition.

As you read through this material, it is only natural for you to ask yourself the question, "How can doing business with these people benefit me?" Well, we think that three words say it all: service, inventory, price. I predict that once you use Willoughby Supply, you will use us again and again. And it will certainly be a pleasure to serve you.

Ron Romanini, Founder

Al Romanini, President

The Willoughby Supply Vision and Mission Statement

Everyone knows that doing business isn’t just the purchase, its everything that takes place before, during, and after. That’s why Willoughby Supply has assembled an expert Customer Service Team to make sure that you’re even more satisfied after the purchase than you were before. We know you don’t pay your staff to stand around waiting for supplies. You want your shipment to the right place at the right time. If you have down time, we take it seriously, so trust us to schedule our fleet of trucks to keep you up and running – always. If you have questions about roofing or scheduled shipments – our customer service team is there to serve you. We are here to make sure you get what you order, in the condition, and quantity, that you request. 

Having a full-time, certified mechanic on staff is another example of our pledge to customer service. Having a certified mechanic available 24/7 to maintain our fleet helps us keep our commitments to our customers as well as stand by our "Same Day Service" guarantee.

The quality of our products and service along with the safety of our employees and  customers are our biggest concerns. The safety department continually trains and monitors the employees to ensure health, safety and OSHA compliance.

By leveraging the appropriate technology we are able to provide our customers with the best possible experience beginning with order entry through delivery and billing. We are always evaluating and implementing the best solutions available to make the buying process convenient and easy.

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